We have become all too familiar with words like challenging, unprecedented and difficult, for Spalding Dental Surgery, the last two years has been all of those things. Despite a lack of national leadership and guidance within the dental profession, we made rapid and innovative decisions very early on in the pandemic which have allowed us to get back to providing a wide range of care sooner than many other practices.
Spalding Dental Surgery invested heavily in technology and staff and created processes which allowed us to provide a very safe yet effective work flow. We also have the luxury of a large car park which along with the recently created extra reception areas, enables patients to enter and leave the building with reduced delay or close contact with other patients. Despite the national easing of some restrictions, we have continued with our protocols as we know it creates a safe and reassuring environment for you.
Staffing during the previous 12 months has been challenging at times due to enforced isolation after pings and family contacts. We are excited, however, to have recently recruited Lisa and Phoebe our new hygienists who are proving to be very popular. We also welcome our new dentist, Patricia who is returning to Spalding following 2 years of specialist training in Implantology, Surgery and Endodontics. We are now able to welcome new patients to the practice once again and thank those who have been patiently on waiting lists.
Whilst we have held off making any adjustments to our charges, and avoided the large PPE surcharges popular with many practices during this time, we are now able to see that our monthly running costs have increased substantially, by more than 30% over the past 12 months alone. This is now unsustainable unless we regrettably increase our fees. Spalding Dental Surgery has always aimed to be cost competitive and we continue to be so, looking carefully at fees being charged both locally and nationally.
We will continue to improve our service in all areas, with our immediate priority being hygiene appointment availability. We would also like to improve the way we communicate with our patients, especially when we have to make announcements to our entire patient base. Our website will continue to be an easy place to see changes with more regular updates, along with text messages and emails. Please ensure your contact preferences and details are updated when we see you to allow this. We assure you, your contact details will never be used for anything other than direct contact from us. We have a ZERO spam policy.
As always we greatly welcome patient feedback, so PLEASE keep us informed of your experiences or suggestions of how we can improve – firstname.lastname@example.org
Please find below an up-to-date 2022 fee schedule and the new capitation charges for our Gold and Silver schemes. We continue to keep the children’s fees unchanged.
David, James, Luke and Toni.